ReelCrafter Terms of Use

1.1 Account Registration.

You must provide accurate, current, and complete information during sign-up in the App. We may restrict or terminate Accounts created with false or incomplete information.

1.2 Eligibility and Age Restrictions.

You must be at least 13 years old (or older if required by local law) to use ReelCrafter. If the digital consent age in your country is higher than 13 (e.g., up to 16 in parts of the EU/EEA), you may only create an Account if you meet that age or have verified parental or guardian consent. We do not knowingly collect personal information from anyone under the minimum age; if we learn otherwise, we will delete the Account and data. Where parental consent is required, we may request reasonable verification. By creating an Account, you represent that you meet these requirements.

1.3 Multiple Accounts.

Each Account is for one human individual. Commercial entities, agencies, or organizations managing multiple artists must maintain separate paid Accounts for each individual user. You may not create multiple Free Accounts to circumvent Plan limits. If we discover duplicate Free Accounts for the same individual, we may require you to choose one to keep and close the others. Maintaining multiple paid Accounts is permitted. Accounts created by bots or used to probe vulnerabilities may be removed and may be referred to legal authorities.

1.4 Security.

You’re responsible for keeping your password safe and all activity under your Account. Notify us immediately at support@reelcrafter.com if you believe your App Account has been compromised. For security incidents involving your Personal Data, see Section 8.3 or contact privacy@reelcrafter.com.

1.5 Consumer and Regional Rights.

If you are a consumer (a natural person acting outside their trade, business, or profession), local laws may give you additional rights that override these Terms. Such rights may include cooling-off periods, withdrawal rights, warranty protections, or specific disclosure requirements. Throughout these Terms, phrases like “to the extent permitted by law” acknowledge that mandatory consumer protections may override specific provisions. We respect and comply with all applicable consumer laws in your jurisdiction. For specific rights that apply in your region, see Appendix A (Regional Terms). These regional rights apply to all relevant sections of these Terms, including but not limited to billing (Section 2), refunds (Section 2.4), disclaimers (Section 10), and dispute resolution (Section 11).

2.1 Billing and Payment.

You must provide a valid payment method to purchase a paid Plan or Add-On. We currently accept major credit cards and PayPal for recurring billing. By submitting payment details, you authorize ReelCrafter to charge all applicable fees to your chosen payment method.

2.2 Automatic Renewal.

Paid Plans renew automatically at the end of each billing term unless canceled in advance. Free Plans also renew automatically but remain free. Your billing details in the App show your current Plan, renewal date, and provide 24/7 cancellation via the cancellation button in the App. If you cannot access your Account, you may cancel by emailing support@reelcrafter.com from your billing email with subject line “Cancel Subscription.” We may request limited information to verify ownership (e.g., last 4 digits of card or invoice ID).

2.3 Pricing and Changes.

Renewal prices are shown in your Account. If our prices change, we’ll provide clear advance notice as described in Section 13, including the new price and a simple way to cancel before renewal (see Section 2.2). If a change materially reduces core paid features or materially and adversely impacts your paid Plan, you may cancel effective as of the change date and request a pro-rated refund of any prepaid, unused fees.

2.4 Refunds.

Refund rights depend on your situation:

2.5 Taxes, Fees, and Currency.

Fees are exclusive of taxes unless otherwise stated. We will collect and remit sales tax, VAT, GST, or similar consumption taxes where legally required, based on your billing details. Where we are not required to collect, you are responsible for determining and paying any applicable taxes in your jurisdiction. Any taxes collected will be shown at checkout and on your invoice.

2.6 VAT and Tax Identification Numbers.

You may provide a VAT or other tax identification number to appear on your invoices for your records. Providing a tax ID does not determine our tax-collection obligations and does not convert an invoice into a tax invoice for any jurisdiction. Where we are not required to collect, you are responsible for any taxes that may be due in your jurisdiction (including any reverse-charge or self-assessment mechanisms). If such taxes are due and not collected at checkout, you must determine and pay them directly.

2.7 Trials.

New Accounts may start with a free Trial, as described in the App, on our Website, or in our Help documentation at the time of sign-up. When the Trial ends, access is disabled until you actively select a Plan. Trials do not auto-convert to any Plan. We may offer limited Trial extensions.

2.8 Plan Downgrades.

If you downgrade to a Plan with lower limits (e.g., fewer Reels, reduced storage, shorter analytics retention, or fewer Custom Domains), you may need to delete or adjust User Content to comply with your new Plan. We do not delete content automatically during a downgrade, but some content may no longer display, some features may stop working, and you may be unable to create new items or add User Content until your Account is within limits.

2.9 Hold Plan.

We may offer a reduced-rate Hold Plan with limited functionality. Availability, price, and included features may change or be discontinued at any time. While on Hold, certain features are disabled and all Share Links are disabled immediately and do not resolve. The Hold Plan takes effect at your next renewal after you schedule the downgrade. Specific limitations are described in the App and Help documentation.

2.10 Add-Ons.

Some features are recurring Add-Ons tied to your Plan and billed separately.

2.11 Payment Failures and Grace Period.

If a payment fails, we provide a brief grace period and will ask you to update your payment method. If payment isn’t received by the end of the grace period, your subscription will be canceled and the related invoice voided. Current retry timelines and grace period details are available in the Help documentation.

2.12 Promotions and Credits.

From time to time we may offer coupons, credits, discounts, trials, or other promotions (collectively, “Promotions”). Promotions are subject to the specific terms presented with the offer, are not transferable, have no cash value, may expire, and may be changed or withdrawn at any time. We may, in our discretion, suspend, revoke, or decline to honor Promotions we believe were obtained, shared, or used fraudulently or in violation of these Terms. Our decisions regarding Promotions are conclusive and not subject to appeal.

2.13 Referral Program.

Referral rewards are available only to active ReelCrafter customers and approved marketing partners. Rewards for customers are issued as account credits, have no cash value, are non-transferable, and cannot be redeemed for cash except where required by law. Approved partners may have separate written payment arrangements governed by their own terms. Instructions on how to share your referral link or code are provided in the App.

2.14 Chargebacks.

If you dispute a payment with your card issuer or PayPal, we may suspend your Account while the dispute is pending. If resolved in our favor, we may reinstate your Account upon payment. We may pass through third-party dispute fees where permitted by law. Fraudulent or repeated chargebacks may result in permanent Account termination and may be referred to collections or law enforcement where applicable.

3.1 Ownership.

You retain ownership of all media and text you upload or enter into the App (“User Content”), including audio, video, images, documents, and text (such as bios, notes, lyrics, or Reel names). User Content does not include Analytics, Share Links, or other system-generated data created by ReelCrafter.

3.2 License to ReelCrafter.

You grant ReelCrafter a limited, worldwide, non-exclusive, royalty-free license (sublicensable solely to service providers necessary to operate the App under written confidentiality obligations) to host, process, transcode, cache, generate waveforms, thumbnails, and previews, analyze interactions with your User Content to generate Analytics and performance insights for your Account, and display your User Content solely as needed to provide, maintain, secure, and operate the App for you, and to comply with law. ReelCrafter may also use aggregated and de-identified operational data under Section 6.3 to improve the App, but will not use your User Content itself for marketing, product development, or AI/ML training without your affirmative opt-in (see Sections 3.4 and 6.4).

3.3 Moral Rights Waiver.

To the extent permitted by law, you waive and agree not to assert moral rights against ReelCrafter’s purely technical processing described in Section 3.2 (e.g., thumbnails, waveforms, transcoding, formatting). Where such rights cannot be waived, you grant ReelCrafter a limited, non-exclusive license solely to make such technical adaptations, and nothing here permits alteration of your works for marketing, product development, or any other purpose without your consent. ReelCrafter will not distort or modify your works in a manner prejudicial to your honor or reputation.

3.4 Our Commitments.

We will not:

1. claim ownership of your content;
2. use your content for marketing or product development without your consent; or
3. train AI or machine learning systems on your creative content without your opt-in, as described in Section 6.4.

3.5 Feedback and Suggestions.

If you send us feedback, feature requests, or suggestions (“Feedback”), you grant ReelCrafter a perpetual, worldwide, royalty-free license to use that Feedback for any purpose without obligation to compensate or credit you. Feedback is not considered confidential.

3.6 Your Responsibilities; Rights to Upload.

You are solely responsible for your User Content and for your use of third-party integrations (such as YouTube or Vimeo). You represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to upload, display, share, and otherwise use your User Content in connection with the Services, and that your User Content and use of the Services do not and will not infringe, misappropriate, or violate any intellectual property, moral, publicity, privacy, or other rights of any person or entity, or any law or regulation. You are responsible for third-party content you embed and must comply with that third-party’s terms. ReelCrafter disclaims all liability for disruptions, service changes, or legal issues arising from your use of third-party integrations.

3.7 Prohibited Content.

You may not upload content that is:

4.1 Reels.

A “Reel” is the portfolio page you create in ReelCrafter to showcase your work. Reels may include media and text you provide.

4.2 Share Links.

Share Links are unique URLs you generate to distribute your Reels. Availability of Share Link types depends on your Plan. If your Account is deleted or placed on the Hold Plan, Share Links are disabled immediately and do not resolve. If you cancel your subscription (ending auto-renewal), your Plan and Share Links remain active until the end of your current billing term, except where your Plan explicitly disables Share Links (such as the Hold Plan). Details are described in the Services or in our Help documentation.

4.3 Custom Domains.

4.4 Embeddable Media Players.

We provide embed code for displaying your content on third-party websites. Availability depends on your Plan. Embeds may not work on all sites due to third-party policies. You are solely responsible for ensuring that your use of embeds complies with both the third-party site’s policies and these Terms. ReelCrafter does not guarantee that embeds will function on any particular site and is not responsible if a third-party site blocks, restricts, or changes its policies in a way that prevents or limits embeds. ReelCrafter does not indemnify or compensate you for losses caused by third-party platforms changing their policies, features, or technical settings.

4.5 Feature Availability and Details.

The availability and functionality of features such as Reels, Share Links, Custom Domains, media storage limits, Analytics retention periods, and Embeddable Media Players may vary by Plan or Add-On. If there is any conflict between a Plan or Add-On description in the App and these Terms regarding included features or limits, the description in the App controls. For details on how these features work, see the App, our Website, or our Help documentation.

4.6 Traffic Management and Abuse.

To protect the App and other Users, we may limit or block malicious, automated, or unusually excessive traffic.

5.1 Canceling Your Plan.

You may cancel your subscription at any time using the cancellation button in the App. Cancellation stops automatic renewal at the end of your current Billing Period. You retain access to the App and included features until the end of that Billing Period, and you may remove a scheduled cancellation any time before the renewal date. Canceling does not immediately delete your User Content (see Section 5.2).

5.2 Auto-Deletion After Cancellation.

After cancellation, and once your current Billing Period ends, we retain your User Content for a grace period of at least thirty (30) days before permanent deletion. To preserve User Content beyond that period, you must maintain an active paid Plan (including the Hold Plan). We do not guarantee restoration after deletion. We will attempt to send at least one reminder before deletion, but cannot guarantee delivery. Current retention timelines are described in the Help documentation. We may retain limited data if required by law, court order, or legal hold.

5.3 User-Directed Deletion.

You may delete your content or Account using one of the following methods:

5.4 Service Restrictions.

We may restrict, disable, or terminate your access to the App if you violate these Terms, use the App in a way that risks harm to others or to our platform, if we are legally required to do so, or if we discontinue offering the Services (in whole or in part). Where reasonable, we’ll give notice. Restriction or termination does not relieve you of your payment obligations.

Appeals. If we restrict or remove your content for Terms violations (other than DMCA claims), we will notify you and provide a reason where reasonably possible. You may appeal by emailing support@reelcrafter.com with subject line “Content Appeal” within thirty (30) days of the restriction. We will review appeals promptly and notify you of our decision. Our decision on appeals is final.

5.5 Backups and Legal Retention.

We maintain encrypted disaster-recovery Backups (including deleted accounts and content) for fourteen (14) days before automatic purging. Third-party caches, CDNs, or search indexes may retain references briefly after deletion; we do not control their refresh cycles. Backups exist solely for catastrophic system recovery, are not accessible for normal use, and are not treated as “active processing” of your data. Backups exist solely for disaster recovery and are not guaranteed for individual account restoration. User-initiated actions (including deletion, cancellation, or configuration changes) and issues arising from third-party services are not covered.

5.6 Inactivity and Content Cleanup.

To manage storage, ReelCrafter may permanently delete User Content as described below.

5.7 Reactivation and Re-registration.

Your ability to reactivate depends on your Account status:

5.8 Data Portability.

Upon a valid data portability request under applicable law, we will provide the Personal Data we control about you in a structured, commonly used, and machine-readable format, to the extent required by applicable laws and technically feasible. Data portability applies only to Personal Data as defined by applicable law. It does not require us to export proprietary algorithms, Reel layouts, system-generated analytics, aggregated or derived data, analytics about third parties, or trade secrets.

6.1 Acceptable Use.

You may use the App to showcase your creative work and share it with others. You may not use the App to:

6.2 Analytics Provided to Users.

As part of the App, ReelCrafter provides Analytics to help Users understand how their Reels and media are performing. These insights may include engagement metrics such as:

6.3 Aggregated and De-Identified Data.

ReelCrafter may analyze overall usage trends across the platform (e.g., how many Reels are created each month or average listener engagement patterns) to improve the App and related Services. This data is aggregated across many Users, does not include User Content, and cannot reasonably be used to identify specific Users. ReelCrafter will not attempt to re-identify de-identified data and requires its service providers not to do so.

6.4 Artificial Intelligence and Machine Learning.

ReelCrafter is committed to transparency and user control regarding artificial intelligence (“AI”) and machine learning (“ML”).

6.5 Privacy Policy.

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect Personal Data. Where required, the Services present a cookie/consent banner that enables you to manage analytics and advertising preferences.

6.6 Third-Party Integrations.

The App may allow you to embed or connect content from third-party platforms (such as YouTube or Vimeo). ReelCrafter uses privacy-enhanced embed modes where offered by these platforms, but cannot control their data collection practices. Your use of these integrations is subject to the third-party’s terms and policies, and ReelCrafter is not responsible for disruptions, policy changes, or data practices of those services. You are responsible for ensuring your use of integrations complies with both the third-party terms and these Terms. ReelCrafter maintains short-term operational Backups that may assist with data recovery in case of third-party service disruptions, but restoration is not guaranteed.

6.7 Customer Support Communications.

Customer support messages may be processed by third-party providers, which may use AI/ML to help us provide and improve support. These communications are not treated as “User Content” under Section 3. We may retain support communications for quality assurance, compliance, or operational purposes, and support diagnostics may be associated with your Account to investigate issues. Support is not a secure channel. Do not include confidential, proprietary, or sensitive information (such as unreleased projects, client names, NDAs, passwords, or financial details) in support messages. Harassing or abusive submissions may lead to limited support access or Account action.

6.8 Hyperlinks.

The Services may contain hyperlinks to third-party websites not maintained by or related to ReelCrafter. Hyperlinks are provided for convenience and do not imply sponsorship, endorsement, or affiliation. We are not responsible for the content, availability, or accuracy of any linked sites, and access to those sites is at your own risk.

6.9 Third-Party Offers.

From time to time, the Services may present access to third-party discounts, promotions, or offers. These are provided solely for convenience and are not part of the Services. ReelCrafter does not operate, control, or guarantee third-party products or services and is not responsible for their availability, safety, legality, or performance.

7.1 Our Intellectual Property.

The Services, including all software, code, design, text, graphics, logos, trademarks, and other materials created by or for ReelCrafter (the “ReelCrafter IP”), are owned by ReelCrafter or its licensors and are protected by intellectual property laws. Except as expressly permitted in these Terms, you may not copy, modify, distribute, sell, lease, reverse engineer, or otherwise exploit the ReelCrafter IP.

7.2 Trademarks.

“ReelCrafter,” the ReelCrafter logo, and any related names or marks are trademarks of ReelCrafter. You may not use these marks without our prior written permission, except for lawful nominative fair use.

7.3 No Rights Granted.

Except for the limited license you grant to us in Section 3.2, nothing in these Terms grants you any rights to ReelCrafter IP, and nothing in these Terms grants ReelCrafter any rights to your User Content beyond what is necessary to operate the App.

7.4 Copyright Complaints (DMCA Policy).

ReelCrafter respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). ReelCrafter does not monitor User Content for infringement but will respond to proper notices under the DMCA.

7.5 Counter-Notification (DMCA).

If you believe material was wrongly removed, you may send us a counter-notification containing:

7.6 Other Illegal Content.

If you believe any content on our Services is illegal under applicable law (outside of copyright/IP issues), you may notify us by emailing support@reelcrafter.com with the subject line “Illegal Content Report.” Your notice should include: (a) the URL or specific location of the content, (b) a description of why you believe it is illegal, and (c) your name and contact information. We will review the report promptly and take appropriate action if warranted.

8.1 Security and Data Protection.

We use commercially reasonable safeguards to protect the App, User Content, and Personal Data. These measures include industry-standard encryption in transit and at rest, access controls, and logging appropriate to the nature of the data and our platform.

8.2 Responsible Disclosure.

If you discover a potential vulnerability or bug, do not exploit it—report it promptly to support@reelcrafter.com. Unauthorized access, penetration testing, or code injection attempts are prohibited unless we give prior written permission. However, if you act in good faith, avoid accessing data beyond what’s necessary to demonstrate the issue, and report promptly, we will treat your research as authorized under this safe harbor and will not pursue legal action or terminate your Account solely for that activity.

8.3 Security Incidents.

If we become aware of a Security Incident involving your Personal Data, we will notify you to the extent and within the timeframes required by applicable law and provide information we can reasonably disclose, taking into account law enforcement, confidentiality, and security concerns. We will take reasonable steps to mitigate and remediate the issue. For incidents involving only non-personal User Content, we may provide notice where appropriate.

8.4 Service Providers.

We use third-party service providers under written agreements that require appropriate safeguards consistent with this Section and applicable law. Additional details are provided in our Privacy Policy.

8.5 Cross-Border Data Transfers.

If you are located outside the United States (e.g., in the EU, UK, or Switzerland), your personal data is transferred to and processed in the U.S. by our service providers (such as AWS). These transfers are covered by our service providers’ Standard Contractual Clauses (SCCs) and/or participation in the EU-U.S. Data Privacy Framework. We require all providers to protect your data in line with applicable laws. You may request our data transfer documentation at privacy@reelcrafter.com.

8.6 Your Security Responsibilities.

You are responsible for (a) maintaining the confidentiality of your credentials, (b) configuring and using the App in accordance with these Terms, and (c) implementing reasonable endpoint and network security for your devices. ReelCrafter is not a Backup or archival service (see Sections 5.2, 5.3, 5.5, and 5.6); limited rolling Backups persist for fourteen (14) days, but restoration is not guaranteed.

8.7 No Absolute Guarantee.

While we use reasonable safeguards, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of the App or Services.

8.8 Disclosure.

We may disclose Account or usage information as required by law, regulation, legal process, or governmental request.

9.1 Availability.

ReelCrafter may make certain features or functionality available on an early-access, beta, or experimental basis (“Beta Features”).

9.2 No Guarantees.

Beta Features are provided “as is” without warranties of any kind and may contain bugs or errors. They may not operate consistently, may differ from final releases, and may be modified or discontinued at any time without notice. If a Beta Feature is discontinued, any data created with it will be retained or deleted according to our standard retention policies in Section 5.

9.3 Use at Your Risk.

You use Beta Features at your own risk. ReelCrafter is not liable for any loss, damage, or harm arising from your use of Beta Features, except for liability that cannot be excluded under applicable law (including fraud, willful misconduct, or gross negligence). These disclaimers do not limit any non-waivable statutory rights that apply to you as a Consumer under local law.

9.4 No Public Benchmarking.

You may not publish or disclose performance or benchmarking results for any Beta Feature without our prior written consent.

10.1 Service Disclaimers.

ReelCrafter is not responsible for interruptions, delays, errors, data loss, unauthorized access, or any failure to perform caused by third-party services or integrations (such as YouTube or Vimeo), or by your domain registrar and DNS settings when you connect a Custom Domain. The App may be unavailable from time to time for scheduled maintenance or emergencies. Temporary unavailability does not constitute a breach. For additional terms regarding Beta Features, see Section 9, and for Force Majeure, see Section 12.

10.2 Limitation of Liability.

To the fullest extent permitted by law, ReelCrafter and its officers, directors, employees, agents, licensors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, revenues, data, goodwill, or emotional distress, arising out of or related to the Services.

10.3 Indemnification.

To the extent permitted by law, you agree to indemnify, defend, and hold harmless ReelCrafter, its officers, directors, employees, agents, licensors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your unlawful or unauthorized use of the Services; (b) your User Content; (c) your material breach of these Terms; or (d) your violation of third-party rights, including intellectual property or privacy rights.

11.1 Governing Law.

These Terms and your use of the App are governed by the laws of the State of Illinois, United States, without regard to its conflict of law principles, except where otherwise required by applicable law.

11.2 Informal Resolution.

Before starting a legal action, you agree to try to resolve the dispute informally by emailing us at support@reelcrafter.com with a description of your claim. We will try to resolve the dispute within sixty (60) days of receiving your email. If we cannot resolve it, either party may pursue legal action as described below.

11.3 Venue.

Except as provided in Section 11.4 and subject to Appendix A, any legal suit, action, or proceeding arising out of or related to these Terms or the App must be brought exclusively in the federal or state courts located in Cook County, Illinois, and each party consents to the personal jurisdiction of those courts. Consumers may bring disputes in the courts of their home country or region where required by applicable law.

11.4 Small Claims Court.

Either party may bring an individual claim in small claims court in Cook County, Illinois, or, if you are a consumer, in the small claims court (or equivalent) where you reside, provided the claim qualifies for small claims treatment under applicable law.

11.5 No Class Actions (Where Permitted).

Where permitted by applicable law, you and ReelCrafter agree that any dispute or claim will be brought only on an individual basis and not as a class, consolidated, collective, or representative action. If this waiver is unenforceable in your jurisdiction, Section 11.5 does not apply, and disputes may proceed in accordance with applicable law and the venue provisions in Section 11 (and any Regional Terms).

11.6 Time Limit.

To the extent permitted by applicable law, any claim arising out of or relating to the App must be filed within one (1) year after the cause of action accrues, unless a longer period is required by applicable law. To the extent permitted by law, claims filed after one year are barred. This one-year limitation does not apply where prohibited by applicable consumer protection laws, including in the EU, UK, Canada, and Australia.

11.7 Regional Terms.

Different dispute resolution rights and procedures apply to Users in California, Europe, the United Kingdom, Switzerland, Germany, Canada, Brazil, Australia, and other jurisdictions where class action waivers or venue clauses are not enforceable. See Appendix A.

12.1 Force Majeure.

Neither party will be liable or responsible for any failure or delay in performance under these Terms caused by events beyond their reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, internet outages, cyberattacks, third-party service failures (such as cloud providers, CDNs, DNS services, hosting providers, certificate authorities, registrars, API rate limiting by integrated services, or integration partners), or government actions (each, a “Force Majeure Event”).

• Service Changes. We may modify or discontinue features from time to time. If we make changes that materially reduce core paid features as described in the App or on our Website, we will provide reasonable advance notice via email or in-product messaging. Changes to Beta/experimental features, fixes for security, legal, or safety reasons, or changes required by third-party providers (e.g., DNS/certificates, embeds, integrations) may occur without prior notice. Where feasible, we may provide functionally similar alternatives. If you do not agree with such material changes, you may cancel your subscription before they take effect. For Consumers, this clause does not limit any mandatory statutory remedies or conformity rights under local law.
• Help Documentation Updates. When these Terms reference our Help documentation for operational details (such as timelines, procedures, or technical specifications), we may update those Help documents from time to time to reflect service improvements or operational changes. Material changes that reduce user rights or increase user obligations will be communicated via email or in-app notice, as appropriate. Help documentation changes do not constitute amendments to these Terms unless they conflict with the commitments made in these Terms, in which case these Terms control.
• Severability. If any part of these Terms is found unlawful or unenforceable, the rest stays in effect.
• No Waiver. If we don’t enforce a right or provision, that doesn’t mean we waive it.
• Entire Agreement. These Terms, plus our Privacy Policy and any posted policies, are the entire agreement between you and ReelCrafter.
• Assignment. We can transfer our rights/obligations; you can’t without our permission. In the event of a merger, acquisition, or asset sale, we may assign these Terms automatically.
• Service Emails. We may send you required service communications (e.g., billing, security, material changes). These are part of the Services and cannot be opted out.
• Notices. We provide notices by (a) email to your Account email, (b) messages in the App, and/or (c) posting on the Website or in the App. Where local law prescribes specific notice methods or timelines (e.g., renewal reminders), those rules control. You are responsible for keeping your Account email current. This Section 13 governs how we provide notices (including updates and material changes).
  
  Legal notices to ReelCrafter must be sent to legal@reelcrafter.com. Service of process must be directed to our registered agent: S is for Studio, Inc. c/o Northwest Registered Agent Service, Inc., 2501 Chatham Rd, Ste N, Springfield, IL 62704, USA.
• Export and Sanctions. You represent that you are not located in, and will not use the App for the benefit of, any country, region, individual, or entity subject to U.S. embargoes or sanctions. You also represent that you are not on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable U.S. export control and sanctions laws, including restrictions on prohibited end-uses. If you become subject to sanctions during your subscription, we may immediately suspend or terminate access without refund, as required by law.
• Headings. Section titles are for convenience only.
• Survival. Sections 2.4, 2.14, 3.1, 3.3–3.6, 5.3–5.8, 6.1–6.7, 7, 8.3, 8.5, 8.7, 9.4, 10, 11, 13 (including export compliance), and any obligations regarding data portability that have been initiated but not completed, relevant Definitions, and any obligations to pay fees incurred before termination, will survive termination.
• Support. For Account and billing requests (including cancellation), contact support@reelcrafter.com from your billing email.

A.1 United States Auto-Renewal Laws.

We comply with applicable state automatic renewal laws, including clear disclosure of renewal terms, affirmative consent before charging, renewal reminders where required (e.g., California, Colorado, Delaware, D.C., New York), and a simple online cancellation method. Rights may vary by state.

A.2 California.

CCPA/CPRA. As of the Effective Date, ReelCrafter does not meet the applicability thresholds of the California Consumer Privacy Act (CCPA/CPRA), but we honor comparable privacy requests from California residents as a courtesy. If that changes, we will update our Privacy Policy and practices to comply.

For details on our privacy practices and voluntary privacy rights, see our Privacy Policy at reelcrafter.com/privacy-policy.

A.3 Europe, UK, Switzerland, and EEA.

If you are a consumer in the EU, UK, Switzerland, or EEA, you have additional statutory rights under applicable consumer protection law. Nothing in these Terms limits those rights.

Refunds and Withdrawal: You have a fourteen (14)-day withdrawal right for new subscriptions or material plan changes (not renewals), entitling you to a full refund including payment processor fees. Use our model withdrawal form (https://help-v2.reelcrafter.com/article/188-model-withdrawal-form-eu-uk-consumers) or email us to exercise this right. Our thirty (30)-day first-time refund policy in Section 2.4 exceeds the statutory withdrawal right for new customers and applies even after you begin using the Services.

Mandatory consumer rights (including venue in home courts, statutory conformity rights, and withdrawal rights) always prevail over these Terms.

A.4 Germany.

German consumers have additional statutory protections regarding renewals, cancellations, and termination rights. Nothing in these Terms limits those protections.

A.5 Canada.

Canadian Users have privacy and consumer rights under federal and provincial laws, including PIPEDA and Quebec’s Law 25. You may request access to or correction of your personal information by contacting support@reelcrafter.com. For privacy-related complaints, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or, for Quebec residents, the Commission d’accès à l’information du Québec. Nothing in these Terms limits those rights.

A.6 Brazil.

If you are a consumer in Brazil, you have additional statutory rights under applicable consumer protection law, including a seven (7)-day “right of regret.” Nothing in these Terms affects those rights.

A.7 Australia.

Australian Users have non-excludable rights under the Competition and Consumer Act 2010 (Cth) and related state/territory laws. Nothing in these Terms excludes, restricts, or modifies those rights.

A.8 Local Disputes.

Where required by law, you may bring disputes in the courts of your home country or region. See Section 11 for the general dispute process.